ACT Walk-in Drive For Retention Executive

ACT Walk-in Drive For Retention Executive

ACT is conducting a walk-in drive for the position of Retention Executive on December 26 to 29, 2024, in Hyderabad. This opportunity is open to candidates with 1 – 6 years of experience and requires a Any Graduates or a related qualification. ACT Walk-in Drive For Retention Executive For more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name : ACT

No Of Openings : 01

Job Role : Retention Executive

Experience : 1 – 6 Years

Qualifications : Any Graduates

Job Location : Hyderabad

Salary : RS 2.25 – 4.25 Lacs P.A

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Job Description :  

• Job Title : Network Engineer Fault Repair
• Reporting to : Team Leader Service Delivery
• Function Name : Fault Repair

Purpose of the Role:

• Responsible for 100% customer Service and maintenance of network element on field in the designated area

Key Responsibilities:

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas:

• This position plays a critic
  
  
  al role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications:

Education :

• Graduate/Diploma/ITI holder in any discipline
• Hardware & Networking, MCSE and CCNA preferred

Work Experience :

• 1.5 years of work experience
• Hands on experience in Trouble shooting of Networking and Hardware

Contact Person : Rubisha – 6383296520 / Vinay- 9500081270

Walk-in Drive Full Details : 

Interview Date : 26th to 29th Dec 2024

Interview Time : 09:30 AM to 05:30 PM

Microsoft Hiring For Freshers : APPLY NOW

Interview Venue : 

8-2-618/B, 11 Rd,
Masab Tank – Banjara Hills Rd,
Mithila Nagar, Banjara Hills,
Hyderabad, Telangana 500034.

Contact Persons : GODI JAYA SHEELA ( 9391567235 )

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